Help Center
Below you will find answers to some of the most commonly asked questions about our products and services.
How do I place an order on your website?
To place an order, simply select the item you wish to purchase, choose your desired options (such as size or metal type), and click the "Add to Cart" button. Once you have added all of the items you wish to purchase to your cart, click the "Checkout" button to complete your purchase.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are processed securely.
Can I track my order?
Yes. Once your order ships you will receive a confirmation email with a tracking number and a link to follow your package in real time.
Do you offer a gift-wrapping service?
All Affa Jewels orders ship in our signature branded packaging. If you would like to include a personal note, please add the message in the order notes field at checkout.
What is your return policy?
We have a 30-day return policy. Items must be unworn, in their original condition and packaging, accompanied by proof of purchase. Custom and personalized pieces are non-returnable. Please visit our Refund Policy page for full details.
What are some ways I can take care of my jewelry?
Store each piece separately in the provided pouch or box to prevent scratching. Avoid contact with water, perfume, lotion, and chemicals. For silver pieces, use a soft polishing cloth to remove tarnish. Fossil and natural stone pieces should be kept dry.
Can I customize a item?
Yes — we do take custom commissions on select items. Please reach out via the Contact page with details about what you have in mind, including any reference images, preferred materials, and your budget. We'll let you know what's possible.
How long do orders normally take to deliver?
Domestic orders (US) typically arrive in 5–8 business days. International orders take 10–20 business days depending on destination and customs clearance. Expedited shipping options are available at checkout.
Do you offer international shipping?
Yes, we ship worldwide. International customers are responsible for any customs duties or import taxes levied by their country. Shipping costs are calculated at checkout.
I have a specific question. How do I contact customer service for help?
Email us at affajewels@gmail.com — we personally respond to every message, typically within 24 hours on business days. You can also use the Contact form on our website.